A self-directed digital toolkit to empower spiritual instructors at scale—with limited time, no budget, and no official mandate.
Context
In Fall 2017, I had just become certified to teach a trademarked spiritual training program through the Modern Mystery School (MMS). While passionate about the work, I immediately noticed that new instructors like myself were struggling to deliver consistent quality and engagement due to a lack of centralized tools and guidance.
The global HQ had no formal onboarding or training support beyond a few in-person workshops, and many instructors were asking the same questions over and over in private chat threads.
My Role
Although I was new, I proposed and led the creation of a free, digital support platform that would:
- Align instructors with key messaging, tone, and delivery standards
- Reduce repeated questions and private troubleshooting
- Create a scalable, community-supported foundation for long-term program quality
Action
- Proposed a volunteer-led solution to the leadership team and gained informal approval
- Interviewed seasoned instructors to gather common questions, advice, and best practices
- Designed and built a simple, branded digital hub (WebHeroes) with guides, checklists, and reference materials
- Coordinated with international teachers to source example scripts, email templates, and timelines
- Launched the toolkit to the global community and created a self-reinforcing loop of instructor contributions and updates
Results
- Over 300 instructors (more than 40% of all certified WebHealing teachers) began using the toolkit
- Reduced duplicate questions and support load for senior instructors